We have three sites which are all open to trade and public served by their own on site shop.
- 1a Hook Road, Goole, East Yorkshire, DN14 5JB
- Seavy Road, Goole, East Yorkshire DN14 6TA
- Slipper Bridge Works, Main Road, Nr Gilberdyke, DN14 7XL
Our Hook Road site and telephone sales lines are open 6 days a week from 7:30am – 5pm with the exception of Saturday (4pm close).
The Seavy Road and Slipper Bridge sites may open reduced hours in the winter months, so to avoid disappointment, please call ahead to confirm. Mon – Fri 7:30am – 5pm, Sat 7:30am – 12.30pm.
The Gilberdyke site and telephone lines are open 6 days a week from 7:30am – 5pm with the exception of Saturday (12:30pm close).
Please call our dedicated sales team who would be more than happy to assist, offer advice and deal with general queries. Our sales team are available on 01405 80 2222 or email firstname.lastname@example.org between the hours of 7:30am and 5pm Monday - Friday and 7:30am - 4pm on a Saturday. Please note during busy periods we may be required to call you back.
For local deliveries we aim to have your products out to you within 48 hours; in some circumstances this may be longer depending on the product, quantity and its availability, we would try to advise at the time if any delays are foreseen. Our lead times are based on working days only and exclude weekends and bank holidays, however where possible we will try to deliver on these days’ subject to courier availability.
You are welcome to collect, however please order and pay cash or card on collection. It would also be useful to pre-check which would be the best site for you to collect from and that the stock is currently available.
You will receive an order confirmation via email. Please also check your junk items in your emails and add to the senders safe list.
Please call our customer care team on 01405 80 2222 during office hours Monday - Friday 8am until 5pm or email email@example.com and check that we have the correct email address and telephone number.
Please call the Sales team on 01405 80 2222. This option is not available once the items have been despatched out for delivery to you and are only available during office hours 7:30am until 5pm.
Please call our Sales Team on 01405 80 2222 who will quote you for this Monday - Friday 7:30am until 5pm.
The driver will endeavour to call 1 hour prior to delivery wherever possible, however this is not possible for parcel orders and some pallet deliveries.
This will be emailed to you. If you need a specific date / time please call 01405 80 2222 and ask for the transport department during office hours. Monday - Friday 7:30am to 5pm and Saturdays 7:30am until 12:30pm.
For larger Items you may receive a call from the driver approximately 1 hour prior to delivery. If you are unavailable to take delivery your order will be left in a safe location.
Please call our transport team on 01405 80 2222 Monday - Friday 7:30am until 5pm & Saturdays until 12:30pm If you are unable to take delivery on the date given this may extend the lead time.
If the goods are damaged, please sign to accept but note on the paperwork that the goods are damaged. If you sign for the goods in 'Good Condition' you will not be able to process a claim.
If you are not satisfied with any item(s) you can contact our Customer Care Team who will be able to discuss your problem. There may be a restocking fee as per our standard terms and conditions.
Please contact our Customer Care Team here or call 01405 80 2222 stating whether you wish to keep or exchange the item. Any new orders raised for a collection, exchange or a new delivery will be emailed to you to confirm any corrections. Photographic evidence must also be provided.
You can cancel an order within its lead time however there will be a 4% cancellation charge. If the cancellation takes place whilst the goods are out for delivery the cancellation charge will be 20% or the return haulage fee.
All refunds are processed and can take up to 7 days, we will however do this as quickly as possible and aim to process within 48 hours. Orders will be subject to a 20% restocking charge.