Call Us Today On

01405 720127

Kennings Delivery Information
Call Us Today On

01405 720127

Frequently Asked Questions

Where are you based?

We have three sites which are all open to trade and public served by their own on site shop.

- 1a Hook Road, Goole, East Yorkshire, DN14 5JB
- Seavy Road, Goole, East Yorkshire DN14 6TA
- Slipper Bridge Works, Main Road, Nr Gilberdyke, DN14 7XL

What are your opening hours?

Our Hook Road site and telephone sales lines are open 6 days a week from 7:30am – 5pm with the exception of Saturday (12:30pm close).

The Seavy Road and Slipper Bridge sites may open reduced hours in the winter months, so to avoid disappointment, please call ahead to confirm. Mon – Fri 7:30am – 5pm, Sat 7:30am – 12.30pm.

The Gilberdyke site and telephone lines are open 6 days a week from 7:30am – 5pm with the exception of Saturday (12:30pm close).

I would like a quotation?

Please call our dedicated sales team who would be more than happy to assist, offer advice and deal with general queries. Our sales team are available on 01405 720127 between the hours of 7am and 5pm Monday - Friday and 7am - 4pm on a Saturday. Please note during busy periods we may be required to call you back.

How long will my delivery take?

For local deliveries we aim to have your products out to you within 48 hours; in some circumstances this may be longer depending on the product, quantity and its availability, we would try to advise at the time if any delays are foreseen. Our lead times are based on working days only and exclude weekends and bank holidays, however where possible we will try to deliver on these days’ subject to courier availability.

Can I collect my order

You are welcome to collect, however please order and pay cash or card on collection. It would also be useful to pre-check which would be the best site for you to collect from and that the stock is currently available.

What happens when I place my order online?

You will receive an order confirmation via email. Please also check your junk items in your emails and add to the senders safe list.

I have not received my Order Confirmation?

Please call our customer care team on 01405 720127 during office hours Monday - Friday 8am until 5pm or email customercare@kennings.co.uk and check that we have the correct email address and telephone number.

I want to change my order or delivery details?

Please call the Sales team on 01405 720127. This option is not available once the items have been despatched out for delivery to you and are only available during office hours 7am until 5pm.

I want a specific delivery date?

Please call our Sales Team on 01405 720127 who will quote you for this Monday - Friday 7am until 5pm.

I want a specific delivery time?

The driver will endeavour to call 1 hour prior to delivery wherever possible, however this is not possible for parcel orders and some pallet deliveries.

How will I get my invoice?

You can print your invoice here https://www.kennings.co.uk/invoicePrint/.

How will I get my delivery date?

This will be emailed to you. If you need a specific date / time please call 01405 720127 and ask for the transport department during office hours. Monday - Friday 7am to 5pm and Saturdays 7am until 4pm.

Do I have to be at home to take delivery?

For larger Items you may receive a call from the driver approximately 1 hour prior to delivery. If you are unavailable to take delivery your order will be left in a safe location.

I cannot take delivery on the date you have specified?

Please call our transport team on 01405 720127 Monday - Friday 7am until 5pm & Saturdays until 4pm If you are unable to take delivery on the date given this may extend the lead time.

What do I do if I notice the goods are damaged?

If the goods are damaged, please sign to accept but note on the paperwork that the goods are damaged. If you sign for the goods in 'Good Condition' you will not be able to process a claim.

How can I return my item(s)?

If you are not satisfied with any item(s) you can contact our Customer Care Team who will be able to discuss your problem. There may be a restocking fee as per our standard terms and conditions.

My order is incorrect?

Please contact our Customer Care Team here or call 01405 720127 stating whether you wish to keep or exchange the item. Any new orders raised for a collection, exchange or a new delivery will be emailed to you to confirm any corrections. Photographic evidence must also be provided.

I want to cancel my order?

You can cancel an order within its lead time however there will be a 4% cancellation charge. If the cancellation takes place whilst the goods are out for delivery the cancellation charge will be 20% or the return haulage fee.

How long does a refund take?

All refunds are processed and can take up to 7 days, we will however do this as quickly as possible and aim to process within 48 hours. Orders will be subject to a 20% restocking charge.

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